Exploring the platform is quite good due to its simplistic layout and handy side menu. On the other hand, the sports welcome bonus has a 15x wagering requirement, which must be met within 7 days. That being said, each offer in the casino welcome package is valid for 7 days after being credited. For instance, on your 1st deposit, you get a 200% up to €500.
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If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint.
- Could you please write to our official email () and explain your problem?
- Save my name and email in this browser for the next time I comment.
- Caswino doesn’t charge any withdrawal fees.
- Before you start playing with your casino bonus, make sure you fully understand the wagering requirements.
- Contact support via live chat if the bonus does not appear.
After all this time
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- However, I later discovered a term hidden in their bonus conditions stating the maximum allowed bet during bonus play is €2.00.
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As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform. Saying you will take it as feedback when you confirmed a refund and account closure is not good enough and will be expecting what is promised. Despite assurances that my refund and account closure would be processed, no action has been taken.This behaviour demonstrates a serious lack of accountability, transparency, and customer care. Customers support is always very helpful and get back to you very quickly We are truly sorry to hear how difficult and discouraging this experience has been for you. Very Nice casino, and a good customer service
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That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. We’re delighted to hear that you enjoyed the site and found the payment process smooth and reliable – fast and secure payouts are something we work hard to deliver consistently.Your feedback motivates us to keep enhancing our platform and ensuring it remains one of the top choices for pokies, slots, and live casino entertainment. We’re delighted to hear that you’re enjoying the smooth deposits, fast withdrawals, and well-functioning bonuses. If you ever have any questions or suggestions, please feel free to reach out via live chat or email – regards,Winorio Team Please reach out via email at , where our team will be available to help you with care and respect.Best Regards,Winorio Team Your experience matters, and we absolutely respect the seriousness of your request.We want to reassure you that every player should feel in control of their account and supported when they communicate a concern.
We recommend visiting the “FAQ” page to find answers to common queries before contacting the support team. Wino Casino goes all out when it comes to making sure its players gamble responsibly. The platform holds a Costa Rica gambling license. Yes, Wino Casino is a safe online gambling site. Furthermore, the platform is a crypto casino, so it accepts cryptocurrencies like BTC, LTC, and ETH. As game studios like Betgames TV, TvBet, and Vivo provide Wino Casino’s live games, you can only expect the best.
Enjoy a broad selection of top-tier slots, live dealer games, and international betting markets. Join a vibrant community of players who value privacy, fast payouts, and responsible gambling tools at trusted sites outside GamStop’s influence. Certain applications on Google Play or the App Store may resemble gambling applications but have no connection to legitimate casinos and do not facilitate cryptocurrency deposits. I was gambling an won money an they are a real casino very good witb pay out an deposits
Any legitimate casino should respect a player’s decision to stop and immediately close an account when requested. Winorio is your ultimate destination for top-tier casino entertainment, offering over 10,000 exciting slots and jackpot games. We only contact players through this official complaint thread or via @casino.guru email addresses.
Thank you for providing us with your account verification documents. But you only have yourself to blame for being stupid enough to play on these sites. I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos. Both are the same garbage casinos. I have a total of 12000USD on Win.casino and 7000€ on Wino.casino. I saw that you abandoned your complaint against this casino.
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Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. I would like to request the presence of a representative from the casino in this conversation. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. Could you please forward all communications you have had with this casino to email protected. I only joined on 12th July and won that day, then made withdrawal request The account was in good standing until I requested the payout.
This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. Dear player, I’m sorry to hear about your experience. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? This means that it may take some time before your money appears in your account.